FAQs

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What currency are prices shown in?

All prices on the Rival Liftwear website are shown in Australian Dollars (AUD), unless otherwise stated.

How do I know which size to choose?

Please refer to the size guide on the relevant product page before ordering. If you’re between sizes or unsure which option will suit you best, contact us at rivalliftwear@gmail.com and we’ll be happy to help.

When will my order be dispatched?

During non-peak trading periods, please allow up to 48 hours for your order to be processed and dispatched.

Once your order has been shipped, you’ll receive tracking information by email. If you haven’t received a tracking number within 7 business days, please contact us at rivalliftwear@gmail.com and include your order number so we can look into it for you.

How long does shipping take?

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

For Australian orders:

Standard Shipping: 2–5 business days
Express Shipping: 1–4 business days

International delivery times vary by destination. Please refer to our Shipping Policy for current rates and estimated delivery timeframes.

How do I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.

If you haven’t received tracking details after your order has been dispatched, contact us at rivalliftwear@gmail.com and include your order number.

Do you ship internationally?

Yes. Rival Liftwear ships to New Zealand, the United States and selected international destinations.

Shipping rates and estimated delivery times are available in our Shipping Policy and will also be calculated at checkout where applicable.

I am not in love with my order, can it be returned? What if there is an issue?

If your product is defective or damaged, we offer a 100% money-back guarantee. You have 30 days to return the item to us for a full refund.

Return shipping is at your own expense. Once we receive the returned item, we’ll process a refund for the full amount of your original purchase. Please make sure your name and order number are included with the return.

Please note: if your order is already on its way, you’ll need to wait for it to arrive before returning it for a refund.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective or you receive the wrong item, please email rivalliftwear@gmail.com with your order number and photos of the item so the team can assist you.

Can I cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible and we’ll do our best to cancel it.

Once an order has been shipped, it can no longer be cancelled and will need to follow the applicable return process.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible if you notice an incorrect or incomplete shipping address.

If your order has not yet been dispatched, we may be able to update the address. Once the order has been shipped, we may not be able to make changes.

Please double-check your shipping details before completing checkout.

I still have a question. How can I contact you?

Email rivalliftwear@gmail.com and we’ll be happy to help.

For order-related enquiries, please include your order number and a brief description of the issue so the team can assist you as quickly as possible.